The premium service
of DFDS Wijchen -
Showcase 1: Retail DC’s

Showcase 1: Retail DC’s

The challenge

Last year, DFDS Wijchen was approached by a large multinational in personal care products. They had heard about us from an existing client who had experienced the added value of DFDS Wijchen’s premium service for himself.

Intensive talks

After an initial introduction, several intensive talks took place. Talks were held not only with the logistics department but also with sales, supply directors, customer service, supply chain management, and transport.

OTIF

The problem quickly became clear: they were suffering from an On Time In Full Term delivery reliability of 95% or less. This was simply not acceptable for clients such as Amazon, DSG, Argos, John Lewis and a great many others. The consequences were becoming clear day by day:

  • Dissatisfied end users
  • Lower classification on the list of client suppliers
  • High penalties for late deliveries

The solution

DFDS Wijchen provided a list of all the distribution centres in the United Kingdom and Ireland to which deliveries were made on a daily or weekly basis. We also shared our knowledge and experience regarding every company that purchases services from us: exceptions, special requirements, administrative entry processes, and valuable contacts for example.

Peak season

They were quickly convinced of the quality of the services provided by DFDS Wijchen. We were given the opportunity to start on 1 October, just before the start of the peak season. The pressure building up for the fourth quarter always brings new challenges with it: night deliveries, long waiting times, and last minute changes.

DFDS Wijchen delivers

It did prove to be a challenge. Thorough preparation, extra effort, and super-fast EDI connections enabled us to make good on our promises. DFDS Wijchen delivers. After four months, our scorecard read as follows: an OTIF of no less than 99.5%! The result: sales satisfied and supply chain satisfied. A satisfied client for us and satisfied clients for our client.

The advantages in short

  • The workload for their customer service was significantly reduced
  • Sales has a better negotiating position, as everything is carried out perfectly down to the last mile
  • Their relationship with their clients remains strong and healthy
  • They score higher in terms of delivery quality

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